GET TO KNOW
YOUR CUSTOMERS

At UpdatePromise our mission is to enhance the Consumer Experience Lifecycle. We continue to work hard to bring innovation into our solutions and products that allows us to help you get to know your customers better. We deliver a cradle-to-grave product with features that fully integrate into your DMS.

We offer reports and analytics that makes your data actionable and helps you improve your CSI scores to go up significantly. We believe with high CSI scores, you stand a better chance of improving your sales conversion metrics as well as improve your products and services to retain more and more of your customers.

RELEASE VERSION: ORCHESTRA

An Expansion to our Cradle-to-Grave Solution

Release Details

In this current Orchestra release, we are offering you a comprehensive appointments solution, customer self-check in enabled through automated kiosks, full vehicle check in and MPI enablement, with videos, photos and comprehensive reporting.

You will find our products are completely customizable, very simple and intuitive to use and is focussed on helping you serve your customers better. Allow us to walk you through the journey of our latest release Orchestra, on Desktop and Mobile platforms.

 

Intelligent Appointments

 

Self Check-In Kiosk

 

Video-enabled MPI

 

Comprehensive Reporting

Intelligent Appointments

We are proud to present a ground-breaking concept of what we call our Appointment Solution Trio: Appointments Widget that can be embedded in your Dealership website, a comprehensive Schedule and Appointments feature, enabled through calling your service/call centers and Customer Kiosk Check-In that allows your customer to drop off their vehicle at their own convenience, even when they don’t have an appointment set up in advance.

We will ensure that your customer picks a time that works for them and feels fully communicated with these three tools. We will also ensure that your Service Advisor can now schedule their employee shifts directly from UpdatePromise, setup recurring holidays, distribute workloads between his employees with a few simple mouse clicks!

The Appointment Solution

Embedded Appointments Widget

Schedule & Appointments Tool

Customer Self Check-In Kiosk

Embedded Appointments Widget

Customers can now schedule an appointment directly on your website if you embed our Schedule Appointment Widget. Customers can choose from two available paths – Standard or Quick. We’ve made it even more convenient for your customers by generating an Appointment QR code which they can scan on their appointment day to let the service advisor know they have arrived.

Schedule & Appointments Tool

A comprehensive feature set that allows your customers to call into your service center to create appointments – because their Vehicles are TELLING them to do so! It accommodates all your customers – the ones that have been loyal to you and the ones that would like to be loyal to your business.

It also allows your Service Managers to schedule their employee’s work shifts, load balance between their employees, make recurring holiday schedules from here to Infinity and Beyond!

Self Check-In Kiosk

Customers can use the automated kiosk to leave their vehicle in your designated service area, do a self check in with a few mouse clicks, drop off their keys and get back to their place of work. How cool is that?

Vehicle Inspection & MPI

Build trust with your customers! Backup your service recommendations with photos or videos of the actual problems because seeing is believing.

Take a picture or video of your walk around the customer’s car to record any pre-existing damage. Protect your business from any future liability claims.

Easy to use mobile solutions that fit your customers schedule

Vehicle Inspection

Video-enabled MPI

Customer Authorization via Text Message

Vehicle Inspection

Allow your service advisors to meet and greet their customers, do some up selling and inspect their customer’s car for any scratches or dents, using photos and videos (a complete Mobile solution) and get e-signatures to protect your dealership from any future liability discussions. Create a promise and allow your customer to get back to what they do best!

 

Video-enabled MPI

Remember those days, not too far ago, when you had to ask your technicians to do a Multi Point Inspection using paper forms? Do you still do that today? Well, no more. Your wait is over. UpdatePromise now brings you the perfect solution that integrates your paper form on a mobile tablet, allows them to take pictures and videos of potential issues with the vehicle, and send all that in to your customer as a simple Text!

Yes, with a simple text and by clicking on the URL listed, your customer can now watch the video of your technician performing the MPI (Kenny Roger’s video not included) and you know that a picture’s worth a thousand words! Improve your up sell ability by helping your customers drive safe!

 

Comprehensive Reporting

From conversion rates between appointments created and customers actually showing up to get their vehicles serviced, to up sell metrics from your Multi Point Inspections, we present to you all the metrics that you need to get to know your customers more closely than ever.

Orchestra in Motion!

Desktop 2.0

Mobile App 2.1

Making your desktop work in sync with Mobile devices. Innovative UI design keeping in mind your complex daily workflow, yet keeping things simple and quick!

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About UpdatePromise

The team at UpdatePromise are consumer experience experts providing leading-edge technology to the Automotive Service Industry throughout North America. We develop unique and innovative solutions for enhancing the consumer experience lifecycle, boosting sales and improving reputations.