Press Release

Positively Impacting Millions of Consumers...One Industry at a Time



UpdatePromise Names Sugato Chattopadhyay as Director of IT

Chino Hills, CA – February 1, 2018

UpdatePromise is excited to announce the recent addition of Sugato Chattopadhyay, who will act as the company’s new Director of IT.

Mr. Chattopadhyay joins the UpdatePromise team with over 25 years of Global IT experience with Companies such as HP, Apple, Cognizant and Accenture. Chattopadhyay will leverage his knowledge and experience in areas such as artificial intelligence, blockchain and other leading-edge technologies to further the mission of UpdatePromise, which is to positively impact millions of consumers’ lives, one industry at a time.

The addition of Chattopadhyay to the UpdatePromise team is one of several key strategic plays the company has made in recent months as it continues to execute on its Global Consumer Experience vision. CEO and President Curtis Nixon comments, “We are excited to have Mr. Chattopadhyay join our team. His commitment to improving products, services and companies through innovative and cutting-edge technology is directly in line with our mission here at UpdatePromise.”

“If you look at today’s world, it’s all about innovation through data-it goes into everything, whether it’s IoT or just plain internet, and it’s what you make out of the data to better serve your customers that differentiates great companies from average companies,” said Mr. Chattopadhyay. “Research and development is something I love doing, and that’s one of the things that attracts me [to UpdatePromise], because there’s so much scope for innovation, which is my passion as well as the company’s, to innovate side by side with our clients and consumers.”

Mr. Chattopadhyay will lead UpdatePromise’s upcoming launch of the next round of innovation to be released at National Automotive Dealers Association (NADA) Expo in Las Vegas, Nevada, in March of this year. UpdatePromise will be exhibiting at booth #5290C at the convention.

UpdatePromise
UpdatePromise is a leading technology provider for communication solutions to automotive insurers, repairers and dealerships throughout North America. Founded in 2009, the UpdatePromise flagship automated messaging system has impacted thousands of businesses and their consumers, delivering unparalleled experiences accumulated through over 200 million text messages throughout the United States. For more information, visit updatepromise.com.

To learn more about UpdatePromise and the upcoming NADA Expo this coming March, visit www.updatepromise.com/nada-2018.

Status Updates Can Improve Customer Satisfaction Rating By 10%

v

Informed customers are happy customers

Automated status updates ensure customers are kept informed during the service lifecycle.

}

Automated two-way communication

Reduce inbound and outbound calling between service writers and customers with real-time status updates via text messaging and email.

Real-time analytics

Available analytics in real-time provide realistic target date and time on all delivery promises. Customers are able to schedule and plan their day more efficiently.

The first 24 hours are crucial for retaining customers

Texting is 10 times quicker than phone calls – by the time you make one call to a single customer, texting would have enable an effortless communication with 10 customers.

The essential truth about retaining customers is the way you are able to keep them engaged. As the old saying goes – the best way to grow your customers is not to lose them.

Share This